Practical solutions that put guests at the heart of every decision.

There's nothing worse than opening a new investment, only to find an issue that could've been identified in the design phase. That's where we come in. We evaluate designs for new attractions, expansions, and facilities, to ensure your plans meet the needs and wishes of visitors, saving precious capital.

What is going wrong? Our consultants review operations in action to identify bottlenecks, inefficiencies, or service inconsistencies. Sometimes, all you need is a mindful outside perspective to bring an unknown issue into the light, or advocate for your guests and hold leadership accountable.

We can analyse your internal data (GSAT & NPS) and compare this with qualitative data we collect to find weaknesses in your operations. We'll then suggest an actionable improvement plan and walk your team through exactly why the issues matter and how they can adapt themselves to improve KPIs.

Utilising our Enterpex Guest Collective of everyday park-goers worldwide, we can activate low-cost mystery shoppers locally and from further afield. With their invaluable real-world feedback of your current operations, we can give you the best qualitative data imaginable.

You’ve got a story to tell, but does it make sense to the average guest? Is it inclusive, on-theme, and consistent throughout? We can review your designs to ensure every element aligns to create a seamless, story-led experience that truly resonates with guests.

Is your new investment show-ready? We help clients with ride testing and walk-throughs of their new attractions and facilities. Some issues are only spotted through the eyes of a guest. We can be those eyes and identify any teething problems before opening day.