Practical solutions that put guests at the heart of every decision.

There's nothing worse than opening a new investment, only to find an issue that could've been identified in the design phase. That's where we come in. We evaluate designs for new attractions, expansions, and facilities, to ensure your plans meet the needs and wishes of visitors, saving precious capital.

What is going wrong? Our consultants review operations in action to identify bottlenecks, inefficiencies, or service inconsistencies. Sometimes, all you need is an mindful outside perspective to bring an unknown issue into the light and get it resolved internally. This service can be conducted in just a few hours.

We'll take your GSAT and NPS data, and review this with qualitative data we collect to find weaknesses in your operations. We can then suggest actionable improvement plans and walk your team through exactly why the issues matter and how they can adapt to increase KPIs.

You’ve got a story to tell, but does it make sense to the average guest? Is it inclusive, on-theme, and consistent throughout? We can review your designs to ensure every element aligns to create a seamless, story-led experience that guests can truly connect with.

Is your new investment show-ready? We help clients with ride testing and walk-throughs of their new attractions and facilities. Some issues are only spotted through the eyes of a guest. We can be those eyes and identify any teething problems before opening day.

Our consultants, or our partnered mystery guests, can carry out anonymous site visits to evaluate real-world service and guest experience quality. We then provide detailed feedback to management, highlighting key issues and offering practical solutions.